Customer 360
A Unified View of Your Customers
Harness the power of integrated data, AI-driven insights, and seamless customer interactions to drive growth and retention.
Brands Believe in Ai-InteleKt
Customer 360 in Ai-InteleKt
Customer 360 is an intelligent, integrated platform that brings together customer data from multiple sources to create a comprehensive, 360-degree view of your customers. By consolidating interactions across sales, marketing, and service touchpoints, businesses gain a holistic understanding of customer behavior, preferences, and needs.
With real-time insights and AI-powered analytics, Customer 360 empowers organizations to personalize experiences, enhance engagement, and drive long-term customer relationships.
Why Customer 360?
Unified CRM View
Seamlessly consolidate data from various systems into a single, centralized platform, ensuring a complete and accurate customer profile
Empowered Teams
Equip sales, marketing, and service teams with data-driven insights to make informed decisions and enhance customer engagement.
AI-Driven Analytics
Utilize machine learning & predictive analytics to uncover patterns, forecast trends & accelerate decision-making.
Enhanced Customer Retention
Deliver personalized, cross-channel experiences that drive customer loyalty and long-term retention.
Key Benefits
360-Degree Customer Insights
Gain a unified, data-driven view of customers, enabling businesses to make informed decisions.
Streamlined Operations
Improve efficiency by automating sales and service workflows, reducing manual efforts, and ensuring smooth operations.
Personalized Customer Interactions
Leverage historical and real-time data to tailor interactions, providing a seamless and engaging customer experience.
Proactive Customer Support
Enhance customer satisfaction with AI-driven recommendations, proactive issue resolution, and hyper-personalized services.
High-Level Features
Lead Management (B2B)
Efficiently capture, nurture, and convert leads into valuable business opportunities. With intelligent lead tracking, automated follow-ups, and predictive insights, sales teams can prioritize high-value prospects and improve conversion rates.
Account Management (B2B)
Gain a centralized and structured view of business accounts, helping teams manage relationships effectively. By consolidating interactions, transaction history, and preferences, businesses can personalize engagement strategies and drive loyalty.
Contact Management
Maintain a comprehensive contact database, including customers, partners, and stakeholders. Track every interaction, ensuring teams have real-time access to past conversations, inquiries, and engagement history for seamless communication.
Customer Profiles
Create 360-degree customer profiles that consolidate data from multiple touchpoints—purchases, preferences, feedback, and behavior allowing for hyper-personalized experiences and AI-driven recommendations.
Opportunity Management
Empower sales teams with real-time insights into sales opportunities, deal progress, and pipeline health. With predictive analytics, businesses can identify potential bottlenecks, accelerate deal closures, and increase win rates.
Agreements & Contracts
Simplify and manage customer agreements, terms, and conditions within a single platform. Automate contract approvals, track key milestones, and ensure compliance with built-in monitoring tools.
Service Requests
Enhance customer support by providing a centralized service request management system. Automate ticket assignment, track issue resolution, and enable customers to raise concerns through a self-service portal for faster and more efficient support.
Segmentation & Targeting
Categorize customers based on their demographics, behavior, and engagement history, enabling hyper-targeted campaigns. AI-driven segmentation ensures businesses can deliver personalized marketing, promotions, and offers at scale.
White-Glove Service
Deliver premium, high-touch services for high-value customers. With dedicated relationship management, proactive outreach, and tailored solutions, businesses can maximize customer lifetime value and build long-term loyalty.
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Seamless Onboarding
Work with our onboarding specialists till go live with your first campaign.
Superior Customer Success
Our trusted pros to help you with solutions relevant to your business needs.
Unparalleled Support & Service
Get the help you need, whenever you need it with our 24/7 support.